Refund & Cancellation Policy
At The Desiremall, customer satisfaction is our top priority. Please read the following policy carefully to understand our rules around refunds and cancellations.
1. Order Cancellation
Orders can only be cancelled within 2 hours of placing the order or before the order is shipped.
- To request a cancellation, contact our support team immediately.
- Once the product is dispatched, cancellation is not possible.
2. Refund Eligibility
- Product received is damaged, defective, or incorrect.
- Product not delivered within promised time due to our fault.
- Order cancelled before dispatch.
Items must be returned in original packaging and unused condition.
3. Non-Refundable Items
- Personal care or hygiene products.
- Used or damaged items.
- Items purchased using referral credits.
- Digital/downloadable products.
4. Refund Process
- Refund processed after product inspection.
- Refund will be processed within 5–7 business days.
- Refund sent to original payment method.
5. Shipping Charges
Shipping charges are non-refundable unless return is due to our mistake.
6. How to Request a Refund
Email us at support@thedesiremall.com with Order ID and issue details.
7. Contact Us
For refund questions, contact support team at support@thedesiremall.com