Refund & Cancellation Policy

At The Desiremall, customer satisfaction is our top priority. Please read the following policy carefully to understand our rules around refunds and cancellations.

1. Order Cancellation

Orders can only be cancelled within 2 hours of placing the order or before the order is shipped, whichever comes first.

• To request a cancellation, please contact our support team immediately.
• Once the product is dispatched, cancellation requests will not be entertained.

2. Refund Eligibility

Refunds are only applicable under the following conditions:

• Product received is damaged, defective, or incorrect.
• Product is not delivered within the promised time due to our fault.
• Order is cancelled before dispatch.

Items must be returned in their original packaging, unused, and in resellable condition.

3. Non-Refundable Items

The following items are not eligible for refunds:

• Personal care or hygiene products.
• Products that have been used or damaged by the customer.
• Items purchased using referral or cashback credits.
• Digital goods or downloadable products.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Refunds will be processed to the original payment method within 5-7 business days.
• In case of UPI or wallet payments, refunds may reflect faster.

5. Shipping Charges

Shipping charges are non-refundable unless the return is due to a damaged or incorrect item sent by us.

6. How to Request a Refund

To initiate a refund, please email us at support@thedesiremall.com with your Order ID, issue details, and photo proof (if applicable).

7. Contact Us

For any questions about our refund policy, reach out to our support team at: support@thedesiremall.com